Paratransit Monthly Performance Report for September 2021

Monthly Narrative

Ridership

In-house average weekday ridership for September was 2,270, up by 33.62% from last year. Supplemental providers average weekday ridership was 226, up by 73.85%. Combined in-house and supplemental providers average weekday ridership was 2,496, up by 36.48%.

Fiscal year-to-date in-house and supplemental provider total ridership is up by 50,526 boardings, up 34.06% as compared to the same time period in fiscal year 2021.

On-Time Performance

Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 96.24% for September. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 97.76%. On-time performance for trips with a desired arrival time was 65.25% (drop-offs completed within a 45 minute window before the clients’ desired arrival time) and 92.79% for all drop-offs completed before the clients’ desired arrival time.

Comparative Trip Length Analysis

An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of September, Handi-Van operated 52,435 trips including 2,610 trips that were longer than one hour in trip time. The analysis found that 84.90% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.

Excessive Trip Times

An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 102 or 0.19% of all trips were more than 15 minutes longer than comparable fixed-route trips.

Maintenance

Average vehicle availability was 89.73% for September.



Performance Metrics

Key Performance Indicators (KPI)
September
2021		 September
2020		 September
2019		 % Change
FY 20 to 21		 3 Month
FY2022		 3 Month
FY2021		 3 Month
FY2020		 % Change
FY 20 to 21
Total Monthly Ridership 64,423 46,562 102,259 38.36% 198,864 148,338 310,659 34.06%
Average Weekday Ridership 2,496 1,829 4,061 36.48% 2,519 1,906 3,981 32.16%
Unique Riders During the Month 4,348 3,512 6,054 23.80% 4,490 3,626 6,026 23.84%
Cost per Revenue Hour $109.57 $116.32 $88.17 -5.80% $106.88 $113.68 $88.00 -5.98%
Cost per Trip $58.82 $74.07 $39.08 -20.59% $57.28 $70.91 $39.48 -19.23%
Cost per Revenue Mile $7.48 $7.86 $5.76 -4.88% $7.30 $7.78 $5.64 -6.25%
Trips per Revenue Hour 1.86 1.57 2.26 18.61% 1.87 1.60 2.23 16.40%
Farebox Recovery 2.80% 2.31% 4.56% 0.49% 2.93% 2.47% 4.35% 0.47%
Very Early Trips (>30 Minutes) 0.07% 0.12% 0.11% -0.05% 0.05% 0.09% 0.11% -0.04%
Very Early Trips & Early Trips (>10 Minutes) 1.52% 1.87% 1.80% -0.35% 1.43% 1.57% 1.94% -0.14%
On-Time and Early Trips 97.76% 99.13% 87.49% -1.37% 97.99% 98.79% 88.57% -0.80%
Early Departure or On-Time Percentage 96.24% 97.26% 85.69% -1.02% 96.56% 97.22% 86.63% -0.66%
On-Time Trips (Within 0-30 Min Window) 78.07% 76.67% 74.87% 1.40% 78.36% 77.88% 75.54% 0.48%
Very Late Trips (>30 Minutes) 0.03% 0.01% 1.02% 0.02% 0.05% 0.02% 0.86% 0.03%
Desired Arrival Time Trip OTP (Within 45 Mins) 65.25% 59.87% 62.88% 5.39% 65.02% 61.79% 63.75% 3.23%
Comparative Trip Length Analysis 84.90% 91.25% 69.36% -6.35% 84.38% 90.64% 70.42% -6.27%
Excessive Trip Length 0.19% 0.04% 1.39% 0.15% 0.21% 0.05% 1.30% 0.16%
No Show / Late Cancellation Rate 6.30% 8.91% 7.04% -2.62% 6.63% 9.09% 6.73% -2.46%
Advance Cancellation Rate 19.12% 19.99% 21.63% -0.87% 19.39% 21.32% 22.05% -1.93%
Missed Trip Rate 0.06% 0.02% 0.43% 0.04% 0.10% 0.03% 0.37% 0.07%
Complaint Rate (Complaints per 1,000 Trips) 1.08 1.55 1.99 -30.64% 1.14 1.33 1.74 -13.92%
Calls Answered Within 5 Minutes 98.33% 99.30% 42.89% -0.97% 94.58% 98.16% 46.94% -3.58%
Vehicle Availability 89.73% 93.44% 85.24% -3.71% 88.66% 92.44% 84.83% -3.78%
Contractor Revenue Hours 1,635 1,124 6,863 45.42% 5,139 3,646 21,210 40.94%
Monthly Passenger Trips — Supplemental Providers 5,928 3,414 21,268 73.64% 18,261 10,993 61,285 66.11%
Contractor Cost per Revenue Hour $104.46 $87.94 $81.02 18.80% $94.16 $85.54 $80.67 10.08%
Contractor Cost per Passenger $28.81 $28.96 $26.14 -0.51% $26.47 $28.39 $28.23 -6.77%

Charts

Average Weekday Ridership. Ridership steadily increased from September 2020 through July 2021 before falling slightly ending at 2496 in September 2021. Percent of Trips On-Time. On-Time rate has been slowly decreasing from a high of around 98% in August 2020 to 96.24% in September 2021.
Cost per Revenue Hour. Over Fiscal Year 2021, cost per revenue hour has oscillated up and down from month to month, but has trended upwards since March, ending at $109.57 in September 2021. Cost per Passenger Trip. Over Fiscal Year 2021, cost per passenger trip has trended downwards from a high of about $75 before beginning a slight upwards trend in Fiscal Year 2022, ending at %58.82 in September 2021.
Unique Riders During the Month. Unique Riders has slowly trended upwards over the past fiscal year, but has dipped down over this fiscal year, ending at 4348 in September 2021. Calls Answered Within 5 Minutes. Calls answered within 5 minutes has held at over 95% for most of the past fiscal year, before dropping starting in April 2021, but bouncing back up to 98.33% in September 2021.
No Show/Late Cancel Rate. No shows and late cancels have dropped moderately over the past fiscal year, down from a high of just over 9% down to 6.30% in September 2021. Advance Cancellation Rate. Advanced Cancels have slowly trended downwards over the past fiscal year, and have held steady over the past few months, ending at 19.12% in September 2021.
Missed Trip Rate. Missed trip rate has slowly increased over the past fiscal year from just under 0.1% up to about 0.15%, but fell back down in September 2021 to 0.06% Passenger Trips Per Revenue Hour. Over the past fiscal year, passenger trips per revenue hour has increased from 1.6 up to a high of about 1.9 before holding steady at 1.86% in September 2021.
Complaint Rate Per 1000 Trips. Complaint rate has been erratic over the past 12 months, though it has remained in between 1 and 1.5 complaints per 1000 trips, ending at 1.08 in September 2021. Vehicle Availability Rate. Vehicle availability has trended slightly downward over the past fiscal year from a high of about 93%. Availability had bounced back somewhat in September 2021, at 89.73%
Contractor Revenue Hours. Over the past fiscal year, contractor revenue hours has remained steady before beginning a string upwards trend starting in February 2021, and then falling in September down to 1635. Supplemental Provider Monthly Passenger Trips. Over the past fiscal year, Supplemental provider passenger trips has trended slowly upwards, from just under 5000 up to 5928 in September 2021.
Contractor Cost Per Revenue Hour. Over the past fiscal year, contractor cost per revenue hour has remained largely stable at around $90 per hour. Fiscal year 2022 has seen an increase in cost per revenue hour, ending at $104.46 per revenue hour in September 2021. Contractor Cost per Passenger. Over the past fiscal year, contractor cost per passenger has remained stable at just under $30 per passenger, ending at $28.81 per passenger in September 2021.